Bad Customer Service

Posted byeducatedon 10/28/2008

I had return to Beney's for a second time to get braids. this would be the third time in my life getting braids. My frist complaint is that four differnet people worked on my head. Someone would start braiding and then leave, then someone else would just walk up and start braiding. I felt I was owed at least an explaniation and a consistent braider. Everybody does not braid the same. The first girl asked me how far did I want her to braid my hair. I didn;t know if my hair would stick up if she did not braid it all the way down. So I was asking her questions. Beney and the girl braiding my hair was getting fustrated because I was asking questions. I let her know that I can ask questions I'm paying my money. She told me she didn't care, she didn't need my money. If I hadn't had plans to leave town that day, I wouldn't have given her my money. I think customer service is very important and so is word of mouth.